![]() They close tickets before solving the problem to keep their "ticket" stats looking good I guess for potential buyers of the product it seems. usually gets lost in ticket system hell, and they nickle and dime licenses under "professional services" outside of the paid for service agreement under accruents ownership these days. It used to be one day turn around on solutions to an issue, it takes forever now. Support is more generic ticketing and less helpful and frustrating to engage with. They both seem to be the ugly step child of the client software. The mobile application is not really viable or working properly on the platform services, and the UIX is terrible according to any of my users who are trying it out. CONSÄoes not work for Apple OS, Web Client is not updated to keep up with newer versions of EMS Client so can cause template bugs and issues in teh client if items are created in the Everyday users admin tools. It is an amazing and very flexible software, easy to train users on it and set up spaces and special use facilities fantastically. We host the database, and the test and dev environment on our own servers in our computing center on campus rather than the cloud offerings by Accruent but a smaller university can really benefit from that service. It's robust and generally anyone who feels comfortable using a PC will enjoy it. I love using and training ffolks in the software. and that is because we didn't know better up front and we're staggering along with a ton of legacy issues because of it. Implementing it piece by piece is terrible especially if you have to engage multiple areas on campus to implement anything like we do. Don't be cheap, get everything you need up front. I would highly recommend before any University purchases it, they get buy in from campus leadership about unifying scheduling policies on campus before moving forward. Overall it's very powerful and wonderful to use. ![]()
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